The Professional Way To Connect With LinkedIn

If you're serious about building your professional network, then you already know the enormous value of LinkedIn.

With virtually every influential contact you could ever want to make, mapped out and with up to date profile information, LinkedIn has become the default connection tool for business professionals.

In my first guest blog for Kent B2B, I’m going to introduce two ways to connect with business contacts using LinkedIn that ensure acceptance and prevent those embarrassing knock backs.

Use LinkedIn Groups to Build Influential Connections

Converting your valuable connected group-only connections to 1st degree connections.

We’re spoilt in Kent with some active LinkedIn groups for taking part in some engaging conversations. KentB2B has its own discussion group. Being part of a group provides opportunities to identify influential people who can connect you to the people you want to do business with. And often, directly with the people you want to do business with.

So while you may be tempted to simply connect directly with a Group member, don’t.

We've all done it: You see someone that will be a valuable member of your network and click "Connect." You tell LinkedIn how you know them and fire off the invitation, without changing the default boilerplate, “I'd like to add you to my professional network on LinkedIn.”

You wouldn’t do it like that in a face to face situation.

Being part of a Group affords you a special privilege, the ability to InMail someone you aren’t connected with. If you’re unfamiliar with InMail, it is the LinkedIn email system for users to communicate with each other. This is normally reserved for your 1^st degree connections unless you use the premium service. Being part of a group enables you to InMail other group members.

Before going straight for the invitation, send a personalised message using InMail. Your contact wants to know why they should connect with you on a personal level. Send them an InMail to explain why you think it is in their interest to connect with you. Then follow up with the connection request.

Now, you may already be well versed with connections and know that you can put this personalised message in the connection request. By all means add another message there too. But in my experience, few people know how to read the connection request. It’s something LinkedIn seems to have neglected to make easy to access.

Sign post your connection request and you’ll avoid being ignored.

Use LinkedIn To Maintain Your Valuable Connections

Converting your new contacts into 1^st degree connections.

We have a vibrant business networking scene in Kent. The Invicta Chamber have some great events to make new contacts. Not least the Kent B2B events themselves.

I primarily think of networking events as an opportunity to meet people who can refer me. I don’t expect to leave with leads, but I do anticipate having a handful of new contacts that can generate introductions to people who will value my services.

Don’t get me wrong; I never say no to a lead.

Networking usually generates a pocketful of business cards for me. Business cards don’t have the richness of data that a LinkedIn profile holds. So converting a business card into a LinkedIn contact is a profitable use of time. No matter how busy I may be.

We can learn more about the new contact from LinkedIn and most importantly, to see their connections. So as in our Group scenario, don’t reach for the connect button just yet.

Send an email to your new contact. Thank them for taking the time to speak with you and share their card. Refer to something in your conversation that will aid their memory of you and then say ever so politely, “I noticed on LinkedIn that we have some contacts in common. It would be great to connect there to ensure we don’t lose touch.”

Then when you receive their reply, send a LinkedIn connection.

LinkedIn is a powerful tool to maintain our contacts and get introduced to new ones. It doesn’t do the job for us. Making connections is personal activity and not to be left to boilerplate messages.

Follow these steps and you’ll increase the effectiveness and the richness of your LinkedIn experience.

Simon Ryan is the Managing Director of the multi-award winning digital marketing firm, Social Advisors. He is a Kent Digital Envoy and a regular speaker on social media.

You can follow him on Twitter @simonjryan

Business Conferences are great for building relationships

Research shows that conferences are proven to be a brilliant way of meeting new business contacts to build your business
Technology now rules the world which is cutting down on our face to face interaction.  We say we are too busy to go out to events but are your competitors going?.  Are you missing great opportunities for building business relationships?

Many businesses are losing the personal interaction with their existing customers and are busy always trying to get new ones but don’t forget the ones you have.

A study by Travel Weekly of more than 2,000 business people found that half felt they had a lost a contract because they did not meet enough and over 80% felt that meeting in person was the best way to sustain a long term relationship.

Business psychologist and body language expert Hazel Carter-Showell said:

‘Although developments in technology allow business men and women to make achievements in meetings that would have been impossible a few years back, meeting face-to-face continues to ring significant benefits that are much harder to obtain through virtual channels.  One of these benefits is building trust, which research has shown is behind many profitable companies. Trusted companies have higher morale, productivity, lower employee turnover and create deeper relationships with their customers’

Social media can lack the personal touch which is so important.   There really is nothing like gathering in one place and meeting face to face.  This is what builds business relationships that last and what better place to do it than at a Conference, more so if it is FREE to attend!

Former Porsche & BMW MD announced as keynote speaker of the Kent B2B, Ashford

Kent's longest running business-to-business exhibition and conference, the Kent B2B, run by Kent Invicta Chamber of Commerce welcomes a giant of the business world to its Ashford event on 7 July at the Ashford International Hotel. Kevin Gaskell has worked with leading luxury car marques Porsche and BMW and is recognised as one of the most capable leaders of his generation.

As a well-respected keynote speaker Kevin has experience of speaking at a variety of business environments including Google UK. Richard Trinder, Director, comments on one of Kevin’s recent keynotes; “Thank you for the inspirational speech you delivered to open our Google Think event last week. Your on-stage presence and natural charisma shone through. This coupled with the strength of your content and the clarity of your messages raised the quality of our event from the outset. You injected gravitas, humour and credibility.”

Bringing his open and involving style to the audience Kevin will help delegates to better understand how they can define and implement change in their own organisations.

Brand experience

Speaking about his scheduled appearance Kevin commented: “Great companies and amazing brands are not seen or heard, rather they are experienced. Using practical tools and real examples I help leaders to transform their organisations, achieve results – and have fun!”

Full conference programme and 100 exhibitors

Warren Knight will also be appearing at the Kent B2B in a conference programme that is designed to meet the needs of businesses from Ashford and across the county.  The Kent B2B which is sponsored by Caxtons, will have more than 100 exhibitors showcasing existing and new products and services – many with special offers and competitions on the day. The day kicks off with a business breakfast, sponsored by Jelf, featuring Clive Lewis talking about Edward De Bono’s “Six Thinking Hats” and will finish with the Chamber’s Annual Dinner, sponsored by Furley Page with Guy Browning.

Jo James Chief Executive of the Kent Invicta Chamber says “We’re looking forward to our 29^th year of the Kent B2B and a productive day that will offer businesses of all sizes and from all sectors a place to meet, network and do business.”

Top ten secret tips to exhibiting!

1  Set your objectives -  what you wish to achieve 

   
    Design your stand to meet your objectives and plan your staffing needs early

2  Train, train, train

    80% of the success of your stand is down to your staff

3  Exhibiting is not just for leads but also to find suppliers and to ...

    Develop customer relations, find business partners, research competitors, 

    launch a new product, get new ideas

4  Market your stand to both customer and prospects

    Invite them to meet you at your stand or in the networking area

5  Messages on your stand
 
    Should be simple, visual and in LARGE print which stresses benefits, less is more

6  Can I help you?
    Not a good question, ask open questions that require more than a one word answer

7  Don’t just wait for visitors to visit your stand

    Lead generation can be anywhere, getting coffee, at workshops and speaker sessions-   
    Talk to everyone you can wherever you are!

8  Networking is about helping other people

    Hard sell is not appropriate and not appreciated and less effective

9  Don’t

    Use a mobile, eat on the stand, sit down, have your back to the aisle, have a messy stand
    or have cheap tacky giveaways

10  Follow up
      Follow up leads as quickly as possible after the exhibition

       

The 24 deadly sins of exhibiting

Common mistakes of exhibiting 

1  Planning is key
One of the biggest reasons that businesses are unsuccessful at exhibitions is that they haven’t promoted and marketed their presence in the weeks and months leading up to it. Not planning or promoting your presence is fatal to your success.Use signature blocks on your emails, develop a social media campaign to highlight your presence, and personally invite clients & suppliers to meet with you.  

2  Not reading the exhibitor manual 

Ensure you read through whatever information that the event organisers send you. Don’t just assume everything will be provided.

3  Not thinking about your objectives 

How can you know if your exhibition stand has been a success or not and the return of your investment without some pre- stand planning beforehand? What are your reasons for exhibiting?  How many leads are you looking to achieve?

4  Being shy

Choose confident friendly staff that are more than happy talking to strangers and are comfortable ‘interrupting’ people passing by in a cheerful, friendly manner. These staff are representing your business so excellent people skills are essential to make sure a lasting impression. 

5  No training

Not training your staff to run the show behind-the-scenes could be detrimental to your conversion rate!

6  Your exhibition stand doesn't clearly communicate your business

Think carefully about your stand design and graphics.  Always assume that people have no prior knowledge of your business. Pictures really do tell ‘a thousand words and so ensure your graphics clearly illustrate your offering.

7  Give people a reason to come to your stand

The power of a compelling incentive. Not creating a great, innovative reason for people to visit you on the day can have enormous consequences on getting the leads.  Display the benefits of choosing you over competitors and the value they will receive from signing up with you. 

8  Not making an effort or giving enough thought to your presence 

Make your stand exciting and stand out! Think about what you could bring on the day to intice potential customers over to your stand, and maybe consider a competition you could run or something equally interesting! 

9  Acting Disinterested

No matter how long your day has been, try to keep up a friendly smiley face and make eye-contact with potential customers at all times. Make sure staff are standing on their feet in an approachable manner and engage with as many people as possible… 

10  Having Too Few Staff

It is important to have plenty of staff to cover breaks and make sure that people are always seen to as soon as possible.

11  Having Too Many Staff

On the other hand, you don’t want your stand to be over filled with too many staff wanting potential customer’s attention… 

12    Staff Who Know Nothing about Your Product or Company

Ensure all staff working on your stand are completely knowledgeable of the whole company and its key information. Even if they are long term staff make sure that they are briefed with a coherent message and approach. Your staff need to be confident and be able to deal with any enquiries in a professional manner. 

13  Compel your audience to visit your stand

 Work on ways to compel your audience to visit your stand, it will dramatically increase your capture rate on the day. Being proactive never lost anybody a sale. You can’t remain at the edge of your stand and expect your leads to flock over. You can afford to leave your stand for 5 or 10 minute missions.

Get out and about, listen to the speakers, go to a workshop, engage with people at the café, when you are getting lunch, visit other stands and see how they are getting on – it’s not just on the stand that you can make contacts, be open and easy to approach. This approach will gain you leads.

14  Not Perfecting your Elevator Pitch

You will need to explain your business and its products/services countless times during the exhibition, so make sure you and your staff can explain the succinctly and effectively.

15  Not Listening

Make sure to really listen to any potential customers to answer as best you can any questions asked, and engage in a conversation with them.    

16  Not having information to take away

A lot of people will not want to be overloaded with bits of paper, but if asked you should have some simple/detailed information that people can take home with them if they wish!

17  Being Cagey about Pricing

Be prepared to answer any questions about price and be upfront! Even if you offer a bespoke service, be sure you can offer them a rough idea on price.

18  Taking Forever to Record Leads

Contact customers that have left their details as soon as possible- Don’t leave them hanging around!

19  Spamming 

If you are to send customers information, make it useful and exciting! Don’t end up sending the same content time and time again. Create interesting, innovative content that people will enjoy reading.

20  Exhibitors commandeering the time of other exhibitors

Respect that exhibitions are for strictly time for business, not to be used to socialise with industry colleagues and suppliers.

21  Uninspiring Tweets

Continually telling people during the exhibition to come to your stand, doesn't necessarily mean they will unfortunately. Give your social media messages some thought! Upload pictures and videos to maximise engagement.

22  Badmouthing Competitors

Be professional at all times- Focus on selling your brand to potential customers!

23  Packing Up Early

Packing up early at an exhibition is prohibited and you will be looked down on. You should be making the most of every last minute at your stand, networking and meeting. Packing up isn't just a potential health and safety issue but it reflects terribly on your organisation.

24  Not Following Up Leads Post Event

The final pitfall between you and gaining business from an exhibition is the way you approach leads after the event. Convert your hard work into strong sales and stop yourself from squandering the great work you did to capture new business prospects.  

Networking in a digital age

As the digital world continues to develop and it seems that more and more of our communication takes place online, over email or via social media is the art of networking face-to-face becoming obsolete? The growth of social media and other networking applications such as crowdfunding sites has undoubtedly led to employees spending longer in front of their screen and less time out meeting contacts, peers and clients face-to-face. Unarguably, online has opened up many businesses to otherwise unreachable international markets and information that would have previously taken weeks to research is now available at your fingertips. The growth in this technology has opened up many alternative commercial channels for businesses, large and small; however, it has also meant that employees now spend time sifting through vast swathes of information – making decisions as to what is useful and what is not.

Networking is an important skill

As the tide of social media has continued to grow there has also been a growth in the number of people discussing the need for face-to-face meetings and nurturing those so-called softer skills of networking and developing relationships. Interestingly, Julia Hobsbawm has long heralded the need for businesses to maintain more face-to-face contact and the need for employees to “come out from behind their screens “ and actually meet people. She has such weight within the business community that the Cass Business School based in the City, London have recently made her their inaugural, honorary Professor of Networking. Julia has long argued that the process of building networking skills is integral to the development of a solid, productive team, that networking is less of a soft, additional skill and that is should be brought to the forefront of business skills that firms should be demanding from their employees. Proving that an ability to network matters and can make a difference to the bottom line of a firm takes the skill swiftly away from its lightweight roots or comical images of standing alone in a conference room with a handful of business cards and takes it into the realms of relevant, contemporary business thinking. 

Larger firms recognise the need to network

Hobsbawm argues that, in fact, it is a disservice to think that employees don’t want to or aren’t capable of networking in this way. Large businesses such as BT and Regus have proven business techniques that show that in order for employees to work at their best, face-to-face contact is required. They ensure that new managers go out and meet all their teams – even though their corporate policies rail against “unnecessary travel”. To run a successful business is obviously a far more intricate operation than employing people to sit behind desks connecting through their PC’s. Employees should, and need to be encouraged to take the opportunity to network as and when they can. Hobsbawm comments that these opportunities may also come from the most unusual of places, but are necessary in order to push those employees onto the next stage of their career (and prevent them from becoming disillusioned). Businesses themselves need to aspire to be dynamic and forward thinking – they must remember to look beyond their own walls and engage with the wider world. 

Networking whether it is in your social circle, with peers at a curated external networking event (such as those run by the CIPD), or at a focussed business to business conference or exhibition should be a firm and regular fixture of any business. Starting a relationship online is great, but the cement that will hold and build that business relationship into a longstanding, mutually profitable one will be done face-to-face.

5 reasons to consider event sponsorship as part of your marketing plans

As marketing budgets begin to increase once more many organisations will begin reviewing their spend in terms of both finance and the channels that they use. Whilst the march of social media and online marketing continues apace many marketers are starting to look at some alternative means in order to get their brand out there and recognised. With the growing noise across many channels, an alternative strategy may be the way to be seen and heard by more of your audience. So, along with a return to the more traditional areas of print marketing, the arena of event sponsorship should also be considered as a great way to build your audience and grow exposure. 

Choosing the right event and what you sponsor is absolutely key to your sponsorship success. Consider should the event align itself with your business? Is it attracting the right audience for you? Could it open a new market for you? These are all questions that you need to be pretty sure of the answers before going ahead. One thing is for sure though many business directors agree that exhibitions offer a great way to meet new clients,  so surely extending that to sponsoring makes sense? And do you know what? Sponsorship needn’t cost the earth - it’s not always about sponsoring the whole event, or the event guide - there are generally lots of other smaller opportunities for business to get involved with. Take a look at five reasons why your company should look at event sponsorship.

1. Build credibility with a targeted  audience

Events like B2B exhibitions and conferences are a great way to get to meet your clients, develop relationships with new ones and build authority within your sector. Alongside taking a stand having your company branding elsewhere at the event will help to build recognition of your product or service. Sponsorship will enable you to stand out from the crowd to an audience that has been created for you. What does this mean? Well, a carefully managed exhibition or conference will have heaps of delegates that are ideally placed to be receptive to your product or service - thats’ the job of the event organiser. For them to make the event successful they need to have the right delegates meeting the right exhibitors … and sponsors! Be sure to do your homework and find out exactly who the target market is.

2. Remember the people that aren’t actually there

Now this may sound bizarre but when you are speaking with delegates, contacts or other exhibitors always remember that they most probably have a book full of other people with similar interests or who are in a similar sector, so, remember the people that aren’t at the exhibition and make an excellent impression on those that are. This still holds true for sponsorship - sponsor the event bag or some promotional items and the chances are they will be seen by far more than just the person who attend - gaining you and your business further exposure. 

3. Increase your media exposure

As part of the organisers role the event will undoubtably be well advertised both on and offline - as a sponsor you gain access to this. For businesses that look at becoming a headline or major sponsor the opportunities to spread your reach can be huge. Advertising tends to come as standard on all the events marketing including web sites, email marketing, advertising, but be clever and you can get more involved - creating social media campaigns or other content that align you to the event and build your exposure.  

4. Big or small 

Whatever the size of your business, there is likely to be a sponsorship  opportunity for you. Larger firms may be interested in becoming a headline sponsor - like Caxtons for the Kent B2B’s this year. Not only does it give them great coverage across the county - which is their main target market - it also goes to show that they are genuinely interested in the local area and businesses within it. 

David Gurton, Director at Caxtons comments. "As a professional firm, Caxtons looks for ways to magnify and enhance our corporate message, and we found a particularly valuable one in our partnership with Kent Invicta Chamber.

As headline sponsor for the Chamber’s B2B events, we have achieved face-to-face countywide exposure that has helped us to capitalise on our existing marketing and PR activities.  It has meant we can meet clients in an informal business environment, and can introduce them to knowledgeable members of our team. 

The wide ranging promotion of the exhibitions including emails, advertisements, press releases, blogs, workshops and speaker slots prior to, and at events has increased our brand exposure to both the business community and customers across the county, which has extended our business reach."

However, if you don’t have the resources for headline sponsorship what can you do? One of the best ideas is to pick up the phone and call the event to see what the other options are - there are usually opportunities to sponsor event bags, perhaps the coffee cups (what a great way to get your brand noticed as people stand, chat and network!) or, even get involved with a workshop or sponsor a networking session. 

5. Make more contacts

For some events, becoming a significant sponsor can also open up the events contacts lists for your business. If you have chosen well this list could be one of the premium benefits to your firm - offering you access to a list of delegates that potentially are interested in you.

Making sponsorship opportunities work is a two fold deal - firstly, you need to ensure that the event you are looking at is in the right sector and that the organisers are targeting your potential clients. Then it’s down to you - negotiate well and you could come out with a package that’s worth far more than the money you pay for it. 

Interested in finding out more about sponsorship of our events? Call Carole on 01732 758530.

Ex-dragon Doug Richard forecasts “The Perfect Storm” for creative entrepreneurs

The Kent County Cricket Club at the Spitfire Ground, Canterbury hosted the third of the Best of Kent Shows on Thursday 11^th September for the Kent Invicta Chamber of Commerce. This leading business to business event encompassing an exhibition and a conference with leading speakers and workshops welcomed over 600 delegates and 60 exhibitors, who used the day to network, building existing and new business contacts.

Doug Richard & the creative entrepreneur

Keynotes came courtesy of Andrew Priestley, QJ and serial entrepreneur Doug Richard, who gave an inspirational speech on the rise of the creative entrepreneur in the UK. As the greatest nation for creativity – a recent report published in January by Department for Culture Media and Sport revealed that the creative industries in the UK outperform all other sectors, generating over £70 billion a year - he laid out a case for now being the perfect time to start a creative business. He argued that with the democratisation of access to finance making it easier to tap into alternative means of funding such as peer to peer or equity lending and the growth of websites such as Kickstarter plus the fact that economically the UK is at the start of a new cycle equals, in Doug’s words, the perfect storm for new creative businesses to establish and grow.    

Having worked with a number of new businesses in the East Kent area he continued he felt confident that the area was also in great shape to support new creative firms in the future. As part of a strategy for success he also spoke of the need for businesses to re-contextualise their offering dependant on their location, that contrary to what many would argue, new businesses do not need to be able to create innovation for innovations sake in order to be successful. In fact, some of the most successful new businesses are created by taking an existing product or service and bringing it to a new area. By the very act of moving it to a new region the product or service changes becoming different and unique due to it being re-localised.

Carole Barron, Chair of The Kent Invicta Chamber of Commerce, who hosted the day commented “It was a great day for local, regional and national businesses. There was a great buzz around the event with exhibitors and delegates making new connections and building relationships. All the workshops and keynotes were well attended with incredibly positive feedback on the topics and delivery.” She continues “Now, we look forward to the next Best of Kent Show; the North Kent B2B on Thursday 16^th October at the Woodville, Gravesend. Keynotes are from CEO and co-founder of Angels Den, Bill Morrow, Lauren Lovett and Barnaby Wynter and there will be representatives from the London Paramount project attending to speak about the latest developments."

Offering opportunities to all types and sizes of business

With all this on offer the North Kent B2B is an event where you can give your contacts list a boost and meet a range of diverse, interesting businesses. You can gain insight through attending the sessions scheduled by industry leading speakers and find out how to apply their lessons to your business to increase your sales and profitability.

The Best of Kent Shows’ North Kent B2B is sponsored by Caxtons, chartered surveyors, one of the largest independent property consultants in Kent along with Hatten Wyatt and Thames Gateway.

Kent Invicta Chamber of Commerce runs the event, and members of the Chamber will also be available to offer free business advice. Jo James, the Chief Executive of the Chamber, comments “The Kent B2B's are the biggest events in our calendar and they draw businesses from across the county and the UK. This year’s events have shaped up to be a great mix of inspirational speakers, exhibitors, masses of networking opportunities and workshops. I look forward to welcoming businesses from across the county and further afield to an informative day.”